Got a Question?
How does shipping and delivery work?
You've placed an order and you're frantically rearranging your room to find the perfect spot for your new tapestry. But what happens next?
Once an order is placed, our team will collect your items from the heavens and package them with love and hugs. Although we will get your package shipped as soon as possible, please wait up to 72 hours for our team to finish processing your order.
As soon as your order is shipped, you will receive a shipping confirmation email with a magical tracking number. There will also be a link you can click to track your order easily.
How can I track my order?
There will be a 'Track Order' button directly on your shipping confirmation email. Whenever you're curious and want to see where your order is, head back to the shipping confirmation email.
If you haven't receive a shipping email yet, your order is still being processed. Please be patient as our fulfillment team works tirelessly to get your order shipped.
Help! I think my order is lost!
Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.
Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.
Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.